Frequently Asked Questions
Everything you need to know about finding and ordering the right replacement hardware.
How do I ensure I am ordering the correct part for my specific door or window?
We recommend matching the manufacturer's part number found on your current hardware. If no number is visible, compare the dimensions and photos on our product page to your existing part, or contact our support team for a compatibility check.
What is your return policy if a part doesn't fit?
We offer a 30-day return policy on all standard hardware. Items must be in their original, uninstalled condition. Please note that special order items or custom-cut weatherstripping may be subject to a restocking fee.
How long does shipping typically take?
Orders for in-stock parts are generally processed within 1-2 business days. Depending on your location, standard ground shipping usually takes 3-7 business days. Expedited shipping options are available at checkout.
Do you offer bulk discounts for contractors or property managers?
Yes, we offer volume pricing for bulk orders. Please contact our sales department with your project requirements and the specific quantities needed to receive a custom quote.
Are your parts genuine OEM or aftermarket replacements?
We carry a mix of Original Equipment Manufacturer (OEM) parts and high-quality aftermarket equivalents. Each product listing clearly specifies the brand and whether it is an original or a compatible replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.